1. Seller and application scope

The present conditions govern purchases made at www.verdurenod.com, at VERDURE SRL with legal headquarters at Via Feltre, 48 – 32100 Belluno (BL) Italy, VAT number 01294840259, tax code 01294840259, REA: BL – 449119 of 19/07/2024, share capital €11,000.00, email info@verdurenod.com, PEC verdure@legalmail.it, phone +39 333 707 0702.

The website sells lighting fixtures and furniture accessories. The terms and conditions apply to consumers in accordance with Legislative Decree 206/2005 (“Consumer Code”). For any professional purchases, the relevant regulations and the expressly agreed conditions apply. The applicable version is the one made available at the time of order.

2. Products and information

The product sheets indicate essential characteristics, materials, dimensions, finishes, electrical compatibility and lighting sources, where applicable, as well as any instructions and warnings. The customer is invited to verify measurements, installation requirements and compatibility before purchasing.

Photographs and settings are illustrative; any differences in color rendering due to the screens do not affect the contractual features promised. Mandatory information regarding the product and safety is provided in the manual and/or the documentation that accompanies the item.

3. Prices and promotions

Prices are indicated in euros and include VAT where applicable. Shipping costs and any other applicable amounts are shown before the order is shipped. Promotions are subject to the requirements and duration published; any price reduction announcements are handled in accordance with legal regulations. Any apparent errors are resolved by contacting the customer without proceeding with unauthorized charges.

4. Order and conclusion of the contract

The customer selects the products, checks the summary (features, quantity, total price, expenses and delivery address), can correct any errors and submit the order through a button that clearly indicates the payment obligation.

The receipt of the order is confirmed via email. The contract is deemed concluded upon the Seller’s acceptance of the order communicated on durable media. If payment has already been charged and the order cannot be accepted (for example, due to unavailability), the amount will be refunded without undue delay using the same payment method, unless otherwise agreed.

The contractual language is Italian.

The text of the conditions can be downloaded or stored; the confirmation of the order and the applicable conditions is sent by email.

5. Payments and tax documentation

Only the methods actually presented in the checkout are available; the modes, authorization, and timeframes are described on the “Purchase and Payment Methods” page, which is an integral part of these terms and conditions. No additional charges prohibited by regulations are applied due to the payment method.

Tax documentation is issued according to applicable regulations. If the customer needs the invoice, they must provide the necessary information promptly according to the checkout instructions or contact customer service before purchasing.

6. Shipping, delivery and risk

Indicative destinations, rates and timelines are published on the “Shipments and deliveries” page, which is an integral part of these conditions. The final costs are indicated before payment.

Unless otherwise agreed, the Seller delivers within 30 days of the conclusion of the contract. In case of delay, the rights provided for under Article 61 of the Consumer Code shall apply. In dealings with consumers, the risk of loss or damage passes to the customer upon the delivery of the material to them or to a designated third party, different from the carrier, except for statutory exceptions.

7. Consumer withdrawal right

The consumer may withdraw without indicating the reason within 14 days from the date when he, or a third party designated other than the carrier, acquires physical possession of the goods. For multiple deliveries related to a single order, the period runs from the receipt of the last good, in accordance with the provisions of law.

To exercise your withdrawal, it is sufficient to send an unequivocal declaration to info@verdurenod.com by email or by mail to VERDURE SRL Via del Piscaro, 5 – 00046 Grottaferrata (RM) within this deadline. Submission within the deadline is sufficient.

The consumer returns or ships the goods within 14 days of notifying the withdrawal at the address indicated on the website. The direct costs of return are at your own expense, unless otherwise agreed or required by law. For bulky products that are not normally returnable by mail, the estimated cost of return must be assessed on a case-by-case basis.

The Seller refunds all payments received, including the costs of the initial standard delivery (excluding any additional charges due to a delivery choice different from the less expensive option offered), within 14 days of receiving notice of withdrawal. The Seller may retain the refund until it receives the goods or until the consumer proves that they have returned them, if earlier. The refund is made to the original payment method, unless an express agreement is reached for a different method without any costs for the consumer.

The consumer is only liable for the decrease in the value of the goods resulting from manipulations other than those necessary to determine their nature, characteristics, and functioning. The opening of the packaging or an appropriate proof does not automatically result in the loss of the right to withdraw.

Withdrawal is excluded in statutory exceptions, including items custom-made or clearly personalized (Article 59, paragraph c, Consumer Code). Simply choosing between standard variants (for example, colors or finishes available in the catalog) does not automatically exclude such options. Any exclusion must be clearly indicated before purchase.

8. Legal guarantee of compliance and assistance

The legal guarantee of conformity applicable to consumers is provided for by Articles 128 and subsequent provisions of the Consumer Code. For new goods, the Seller is liable for any conformity defects that manifest within two years from delivery, in accordance with applicable regulations.

In case of non-conformity, the consumer has the right to legal remedies, in the first place repair or replacement without cost, subject to the conditions stipulated by the legislation; in the cases provided for, he may obtain price reduction or termination of the contract. Any commercial guarantees of the manufacturer are added and do not limit such rights.

For reports, please write to info@verdurenod.com, indicating the order number and description of the problem; any photographs may facilitate the handling but are not an unconditional condition for exercising your rights. Operations on electrical installations must be carried out by qualified personnel when required by technical and safety regulations.

9. Complaints, applicable law and disputes

For information or complaints, contact info@verdurenod.com. Italian law applies, with the non-negotiable protections recognized to the consumer by the law of the country of habitual residence when applicable remaining in force.

For disputes with consumers, the judge designated by the non-negotiable legal provisions remains competent, including the consumer’s court in the cases provided for. Any ADR tools may be used where available and in accordance with applicable regulations.

10. Privacy and updates

The processing of personal data is described in the privacy policy published on the Website. Any changes to the terms apply to orders made after publication and do not retroactively alter contracts already concluded.

Attachment — Withdrawal form type (optional)

Recipient: VERDURE SRL, Via Feltre, 48 32100 Belluno, info@verdurenod.com.

By this letter I hereby notify/declare the termination of the sales contract for the following goods: ____________________. Order the __________ / receive the __________. Consumer name: __________. Address: __________. Date: __________. Signature (only if the form is transmitted on paper): __________.